Rustan's Personal Shopper on Call

Get your shopping list ready and browse L’Occitane’s wide range of skincare, bath, and body essentials at http://bit.ly/RTBSShopOnCall.

After completing your selection, fill-up the form below to place your order. If you’re a L’Occitane VIP, make sure to select L’Occitane VIP Program and indicate your L’Occitane VIP Card No. in the order form to have your purchase credited to your VIP account.

Deposit your payment to any of our bank accounts or via our online payment gateway which accepts VISA, Mastercard, Online Banking, GCash, Dragonpay, Bancnet, GrabPay, or Over-the-Counter Payments. 

Bank: BANK OF THE PHILIPPINES ISLANDS
Account Name: RUSTAN COMMERCIAL CORPORATION
Account Number: 3721009369

Bank: BANCO DE ORO
Account Name: RUSTAN COMMERCIAL CORPORATION
Account Number: 002820064104

Bank: RIZAL COMMERCIAL BANKING CORPORATION
Account Name: RUSTAN COMMERCIAL CORPORATION
Account Number: 1000574739

Send proof of payment with your name and order number to personalshopper@rustans.com or send it directly through Viber to the following store numbers:
Rustan's Makati - 0917 843 8017 or 0917 843 8171
Rustan's Shangri-La - 0917 843 8137 or 0917 802 2494
Rustan's Alabang - 0917 122 7649 or 0917 815 2317
Rustan's Gateway - 0917 818 8640
Rustan's Cebu - 0917 509 0460 or 0917 587 6911

*Please send proof of payment on or before 4:00 PM so we can verify and confirm your payment within the day. If you send your proof of payment after the cut-off time, we will verify and confirm your payment the following day.

Option 1: Curbside Pick-Up

Once payment has been confirmed, orders can be picked-up at the specified store between 1:00 PM - 5:00 PM only. Your pick-up time slot will be confirmed to you via SMS or Viber.

If you wish to book a third-party courier to pick-up your order, please send your courier booking details via Viber.

Pick-Up Locations:

• Rustan's Makati - Rustan's Main Entrance
• Rustan's Shangri-La - Rustan's Main Entrance
• Rustan's Alabang - Rustan’s Main Entrance, facing Ayala Alabang Village
• Rustan's Gateway - Rustan’s Gateway Tower (Rustan's Beauty Entrance) Gen. Aguinaldo Avenue, Araneta City, Cubao
• Rustan's Cebu - Rustan's Main Entrance, Ayala Center, Bohol Avenue, Cebu City
   

Option 2: Delivery

Shipping within Metro Manila is free for orders Php 2,000 and above. Flat rate delivery fee of Php 200 applies to orders below Php 2,000.

Orders will be delivered within 3-5 working days from your payment confirmation date.

Delivery in provincial areas may also be arranged for a fee.

1. Will my purchases under Rustan’s Personal Shopper On Call be credited to my L’Occitane VIP Account?
Yes, your purchases under Rustan’s Personal Shopper On Call can be credited to your L’Occitane VIP Account. In the Order Form, make sure to choose ‘L’Occitane VIP Program’ and indicate your L’Occitane VIP Card No. in the space provided.

2. Can I avail of my 20% Birth Month Discount in Rustan’s Personal Shopper On Call?
Yes, definitely! Make sure to indicate your birth date in the Order Form and kindly reach out to your assigned Personal Shopper so they can guide you on how to avail of the discount. We are also pleased to inform you that we have extended the one-time availment until July 31, 2020 for VIPs celebrating their birthdays from March to May.

3. Can I use my Rustan’s Gift Certificates (L’Occitane Rewards Php 500 for new VIPs, Php 1,000 for 20k Achievers) as payment for my purchases in Rustan’s Personal Shopper On Call?
We’re sorry to inform you that Rustan’s Gift Certificates cannot be used in Rustan’s Personal Shopper On Call. Rest assured you can still use your gift certificate once our stores resume full operating capacity. Gift certificates with expiry dating from March 1 to June 31, 2020 have extended validity until September 30, 2020.

4. How can I register for the L’Occitane VIP program using my purchases under Rustan’s Personal Shopper On Call? Kindly visit bit.ly/LOccitaneVIP to learn more about the program. Select ‘Become a L’Occitane VIP Now!’ to register. Your personal shopper will assist you in completing the VIP registration form.

5. I was supposed to purchase in your store and become a VIP but can no longer qualify as the 6-month qualifying period has already lapsed while on ECQ. Is there an extension to the 6-month qualifying period?
To give our valued customers more chances to qualify for our VIP program, we are extending the 6-month qualification period for those who registered from September 1, 2019 to March 31, 2020. We are giving an additional 3-month extension (coverage excluding the ECQ period) to give ample time for customers to reach the Php 10,000 cumulative purchase requirement.

6. My purchases of L’Occitane products have reached Php 10,000. When will my VIP card be issued?
Due to the current situation, processing of VIP cards are postponed until further notice. Please expect to receive an SMS from us once your VIP card and Php 500 welcome gift certificate are available for pick-up at your preferred branch. Thank you for your patience and understanding.In the meantime, you may request for your VIP Card No. by completing the form at bit.ly/LVIPInquiryForm