Rustan's Personal Shopper on Call

Get your shopping list ready and browse L’Occitane’s wide range of skincare, bath, and body essentials by calling or sending a message to Rustan's Personal Shopper on Call at 0917-111-1952.

If you’re a L’Occitane VIP, make sure to select L’Occitane VIP Program and indicate your L’Occitane VIP Card No. to have your purchase credited to your account.

Deposit your payment to any of our bank accounts or via our online payment gateway which accepts VISA, Mastercard, Online Banking, GCash, Dragonpay, Bancnet, GrabPay, or Over-the-Counter Payments. 

Send proof of payment with your name and order number to personalshopper@rustans.com or send it to our hotline 0917-111-1952 through Viber.

*Please send proof of payment on or before 4:00 PM so we can verify and confirm your payment within the day. If you send your proof of payment after the cut-off time, we will verify and confirm your payment the following day.

Option 1: Curbside Pick-Up

Once payment has been confirmed, orders can be picked-up at the specified store between 1:00 PM - 5:00 PM only. Your pick-up time slot will be confirmed to you via SMS or Viber.

If you wish to book a third-party courier to pick-up your order, please send your courier booking details via Viber.

Pick-Up Locations:

• Rustan's Makati - Rustan's Main Entrance
• Rustan's Shangri-La - Rustan's Main Entrance
• Rustan's Alabang - Rustan’s Main Entrance, facing Ayala Alabang Village
• Rustan's Gateway - Rustan’s Gateway Tower (Rustan's Beauty Entrance) Gen. Aguinaldo Avenue, Araneta City, Cubao
• Rustan's Cebu - Rustan's Main Entrance, Ayala Center, Bohol Avenue, Cebu City
   

Option 2: Delivery

Shipping within Metro Manila is free for orders Php 5,000 and above. Flat rate delivery fee of Php 200 applies to orders below Php 5,000.

Orders will be delivered within 3-5 working days from your payment confirmation date.

Delivery in provincial areas may also be arranged for a fee.

1. Will my purchases under Rustan’s Personal Shopper On Call be credited to my L’Occitane VIP Account?
Yes, your purchases under Rustan’s Personal Shopper On Call can be credited to your L’Occitane VIP Account. In the Order Form, make sure to choose ‘L’Occitane VIP Program’ and indicate your L’Occitane VIP Card No. in the space provided.

2. Can I avail of my 20% Birth Month Discount in Rustan’s Personal Shopper On Call?
Yes, definitely! Make sure to indicate your birth date in the Order Form and kindly reach out to your assigned Personal Shopper so they can guide you on how to avail of the discount. 

3. Can I use my Rustan’s Gift Certificates (L’Occitane Rewards Php 500 for new VIPs, Php 1,000 for 20k Achievers) as payment for my purchases in Rustan’s Personal Shopper On Call?
We’re sorry to inform you that Rustan’s Gift Certificates cannot be used in Rustan’s Personal Shopper On Call. Rest assured you can still use your gift certificate when you shop in our stores.

4. How can I register for the L’Occitane VIP program using my purchases under Rustan’s Personal Shopper On Call? Kindly visit bit.ly/LOccitaneVIP to learn more about the program. Select ‘Become a L’Occitane VIP Now!’ to register. Your personal shopper will assist you in completing the VIP registration form.

5. My purchases of L’Occitane products have reached Php 10,000. When will my VIP card be issued?
Due to the current situation, there may be some delay in the processing of VIP cards. Please expect to receive an SMS from us as soon as your VIP card and Php 500 welcome gift certificate are available for pick-up at your preferred branch.