Terms & Conditions

Registration: 

• Register online at bit.ly/LOccitaneVIPRegistration or accomplish the L’Occitane VIP Registration Form in any store

• To qualify for the VIP program, the customer must accumulate PHP 10,000 worth of purchases from any L’Occitane branch within 6 consecutive months from the date of registration. Otherwise, purchase accumulation will automatically reset, and the customer will start a new 6-month period

• Only transactions made after the registration shall be credited to the account; accumulated purchases of the customer are non-transferrable

• Temporary card will be provided to customers to track their purchases

Membership: 

• Once qualified, membership card will be issued to the customer after a minimum of 14 working days upon reaching VIP qualification requirements

• An SMS notification will be sent to the member once the membership card is available for pick-up

• VIP card must be presented at all times when availing any of the privileges

• Membership is complimentary and has no monetary value

• Membership card is valid for one year from the date of issue and is automatically renewed upon accumulation of PHP 2,500.00 worth of purchases annually

• Purchases may include any L’Occitane merchandise items (i.e., regular-priced or discounted) settled thru cash or credit card only

• Payments using gift certificates issued by L’Occitane shall not be credited to the purchase accumulation of the member

• Membership card and privileges are non-transferrable and can only be used within the Philippines

• All transactions from the previous year will be reset every April 1 of the current year, and will no longer be credited to the accumulation for rewards

• In case of card loss or damage, member must immediately notify any of the L’Occitane stores and settle the card replacement fee of PHP 200.00 

• L’Occitane reserves the right to change the policies and procedures, rewards and benefits, and/or discontinue the program without prior notice. Thus, L’Occitane is not liable for any claim arising due to changes implemented

Redemption:

• Rewards (in the form of gift certificates) are earned based on the member’s purchase accumulation

• Members can earn a PHP 1,000 gift certificate for every PHP 20,000.00 purchase; maximum of five (5) GCs in a year or a total purchase of PHP 100,000.00

• An SMS notification will be sent to the member once the reward is available for pick-up

• Gift certificates are valid for 6 months from the date of issue; not subject to any extension

• Gift certificates are transferable and valid as payment for L’Occitane items only

• Multiple gift certificates can be used in one occasion and in conjunction with the birthday discount

• Lost and tampered gift certificates are non-replaceable

• 20% birthday discount can be availed in-stores on member’s birth month and for a maximum purchase of PHP 20,000.00; one time use only

• 10% birthday discount can be availed in Rustans.com on member’s birth month and for a maximum purchase of PHP 15,000.00; one time use only

• Birthday discounts are not valid in conjunction with any other promotions, discounts or product sales

• 20% birthday discount SMS notification must be presented together with the VIP card

• 20% birthday discount is valid in all L’Occitane stores except L’Occitane Mall of Asia

• Member’s registered L’Occitane email address must be used when logging in/signing up at Rustans.com, otherwise the 10% birthday discount promo code will not apply

• All rewards are subject to availability and supply restrictions. L’Occitane may without notice, withdraw or substitute any rewards of comparable value and nature