1. What is the L’Occitane VIP Program?
The L’Occitane VIP program is our membership program in the Philippines where VIPs are entitled to a special welcome treat, exclusive birthday discounts, access to private events, and more. VIPs are also rewarded with a Php 1,000 L’Occitane gift certificate for every Php 20,000 accumulated purchase.
2. How do I become a VIP member?
Register in any L’Occitane store or at bit.ly/LOccitaneVIPRegistration and become a member when you spend at least Php 10,000 one-time or within 6 consecutive months from the date of registration. Otherwise, purchase accumulation will automatically reset to 0, and you will start a new 6-month period. Note that only transactions made in-stores are considered valid. Not applicable for purchases made in our Lazada flagship store.
3. How do I know my VIP qualification status?
If you wish to take a look at your qualifying purchase balance so far, you may contact us at loccitane@rustans.com and we’ll review your status for you. Once you complete the Php 10,000 VIP qualifying purchase, you will receive an SMS notification as soon as your VIP card and Php 500 L’Occitane gift certificate are ready for pick up at your preferred boutique.
4. What if my 6-month qualifying period lapses and I haven’t reached Php 10,000 yet? Do I need to register again?
Once your first 6-month qualifying period lapses, your succeeding purchases will automatically be part of your next 6-month qualifying period. There is no need to register again. Just make sure to provide the same mobile number you indicated in our VIP registration form on every transaction to ensure proper tagging in our system.
5. How do I earn rewards?
Receive a Php 1,000 L’Occitane gift certificate for every Php 20,000 accumulated purchase in-store and/or online at Rustans.com. You can earn up to 5 gift certificates only for a maximum spend of Php 100,000 annually. All transactions from the previous year will be reset every April 1 of the current year, and will no longer be credited to the accumulation for rewards. Note that only transactions made in-stores are considered valid. Not applicable for purchases made in our Lazada flagship store.
6. How will I know if I have rewards ready for claiming?
All rewards from the previous month are released on the 2nd or 3rd week of the next month. For example, if you completed your Php 20,000 qualifying purchase in January, you’ll receive your reward in February. An SMS notification will be sent as soon as your L’Occitane gift certificate/s are ready for pick up at your preferred boutique.
7. How do I claim my 20% in-store birthday discount?
You will receive an email and SMS notification on the first day of your birth month. Simply present your birthday SMS notification and VIP card at the store upon purchase. Discount is valid for a maximum spend of Php 20,000. Applicable in all L’Occitane boutiques, excluding Mall of Asia branch.
8. How do I claim my 10% online birthday discount?
You will receive an email and SMS notification with a promo code on the first day of your birth month. Use your assigned promo code upon checkout at Rustans.com to take advantage of your 10% online discount. Make sure to log in/sign up with the same email address you indicated in your L’Occitane VIP registration form.
If you need to have your contact information updated, contact us at loccitane@rustans.com.
9. Does the VIP membership expire?
Your VIP membership is valid for one year from the date of qualification and is automatically renewed upon accumulation of Php 2,500 worth of purchases annually. Dormant VIP accounts will expire on April 1 beginning 2021 onwards.
10. I already registered for the program in-store then purchased on Rustans.com. Do I need to register via the online form again?
No need to register online! Simply visit the link on the Rustans.com confirmation email: http://bit.ly/MyLOccitaneOnlinePurchases to make sure your purchases are tracked and are part of the cumulative balance for either the VIP Program or the 20k Achievers' List.
For more information, contact us at loccitane@rustans.com.