1. What is the L’Occitane VIP Program?
The L’Occitane VIP Program is the membership program of L'Occitane Philippines, where VIPs are entitled to exclusive perks, discounts, access to private events, and other benefits depending on the tier they fall under. VIPs are qualified to participate in our 20k Achievers Rewards Program, where they are rewarded with a Php 1,000 L’Occitane gift certificate for every Php 20,000 accumulated purchase.
2. How many tiers are there in the L’Occitane VIP Program and how do I qualify for them?
There are three tiers in the L’Occitane VIP Program: Shea, Almond, and Immortelle. You will need to fulfill a minimum purchase requirement to qualify for the different tiers:
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Shea (Tier 1): At least Php 10,000 one-time or over the course of 6 consecutive months from date of registration
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Almond (Tier 2): At least Php 30,000 one-time or over the course of 6 consecutive months from date of registration
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Immortelle (Tier 3): At least Php 60,000 one-time or over the course of 12 consecutive months from date of registration.
3. How do I become a VIP member?
Register in any L’Occitane store or at bit.ly/LOccitaneVIPRegistration and qualify for the first tier of membership (Shea) when you spend at least Php 10,000 one-time or within 6 consecutive months from the date of registration. Otherwise, purchase accumulation will automatically reset to 0, and you will start a new 6-month period. Note that only transactions made in-store are considered valid. Not applicable for purchases made in our Lazada flagship store.
4. How do I know my VIP qualification status?
If you wish to view your qualifying purchase balance so far, you may contact us at loccitane@rustans.com and we’ll review your status for you. Once you complete the Php 10,000 VIP qualifying purchase, you will receive an SMS notification as soon as your VIP card and Php 500 L’Occitane gift certificate are ready for pick-up at your preferred boutique.
5. I already registered for the program in-store then purchased on Rustans.com. Do I need to register via the online form again?
No need to register online! Simply visit the link on Rustans.com confirmation email: http://bit.ly/MyLOccitaneOnlinePurchases to make sure your purchases are tracked and are part of the cumulative balance for either the VIP Program or the 20k Achievers List. For more information, contact us at loccitane@rustans.com.
6. Is it possible to upgrade my membership tier?
Yes, it is possible to upgrade your membership tier! Your tier will automatically be upgraded once you fulfill the minimum purchase requirement to reach the higher tier. This is applicable even beyond the required qualifying period as long as you are already a qualified VIP.
For example, Shea Members who have already completed the Php 10,000 minimum purchase amount may immediately become Almond Members after purchasing Php 20,000 in their next transaction. They may also get upgraded if they purchase the Php 20,000 needed on the 7th month after their date of registration despite the 6-month qualifying period of the Almond Tier. The same case may be applied to Almond Members looking to upgrade to Immortelle status.
7. What if my 6-month qualifying period lapses and I haven’t reached Php 10,000 yet? Do I need to register again?
Once your first 6-month qualifying period lapses, your succeeding purchases will automatically be part of your next 6-month qualifying period. There is no need to register again. Just make sure to provide the same mobile number you indicated in our VIP registration form on every transaction to ensure proper tagging in our system.
8. What is the 20k Achievers Rewards Program?
Receive a Php 1,000 L’Occitane gift certificate for every Php 20,000 accumulated purchase in-store and/or online at Rustans.com. You can earn up to 5 gift certificates only for a maximum spend of Php 100,000 annually. All transactions from the previous year will be reset every April 1 of the current year and will no longer be credited to the accumulation of rewards. Note that only transactions made in-store are considered valid. Not applicable for purchases made in our Lazada flagship store.
9. How will I know if I have rewards ready for claiming?
All rewards from the previous month are released on the 2nd or 3rd week of the following month. For example, if you completed your Php 20,000 qualifying purchase in January, you’ll receive your reward in February. An SMS notification will be sent as soon as your L’Occitane gift certificate/s are ready for pick-up at your preferred boutique.
10. How do I claim my 20% in-store birthday discount?
You will receive an email and SMS notification with a promo code on the first day of your birth month. Use your assigned promo code upon checkout at Rustans.com to take advantage of your 10% online discount. Make sure to log in/sign up with the same email address you indicated in your L’Occitane VIP registration form. If you need to have your contact information updated, contact us at loccitane@rustans.com.
11. I am an Immortelle Member and I qualified for the tier on the month of my birthday. Can I still receive the Birthday Gift?
Congratulations on being an Immortelle Member! Unfortunately, you must have qualified for the Immortelle Tier at least one month before your birthday month to receive the Birthday Gift. But don’t worry! You’ll automatically be eligible to receive a gift on your birthday the following year!
12. Does the VIP membership expire?
Your VIP membership is valid for one year from the date of qualification. It is renewed for a minimum retention purchase amount depending on your tier, starting on the second year of your membership:
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Shea: PhP 5,000 worth of purchases annually
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Almond: PhP 10,000 worth of purchases annually
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Immortelle: PhP 20,000 worth of purchases annually
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For Almond and Immortelle members, your tier will go down to its preceding level each time the annual retention is not met, while Shea accounts will be considered expired. Dormant VIP accounts will expire on April 1 beginning 2022 onwards.
13. I received a notification that my account is about to expire, what do I do?
If you received an expiring account notification from us, that means that your accumulated purchases in the last year do not amount to PhP 10,000. To reactivate your membership, you may simply purchase PhP 5,000 from an L’Occitane store or on Rustans.com on or before June 30, 2022.
14. Do I have to go through the same application process if my account expired, and I want to activate my membership again?
You do not have to submit a form and accumulate PhP 10,000 within 6 months again. Just present any proof of your previous membership, such as your VIP card or welcome email/SMS, and purchase at least PhP 5,000 within 6 months of reactivation. This may be done in any L’Occitane store or send us an email at loccitane@rustans.com.
15. How do I check the status of my L'Occitane VIP Card?
After making your qualifying purchase, kindly give our Loyalty Team at least 14 days to process and deliver your card to the preferred store location you provided upon registering for the program. You will be notified once your card is ready for pick-up. If you have not heard from us regarding the status of your card for more than 14 days after making your qualifying purchase, you may reach out to us at loccitane@rustans.com.